# Mercury 360 Knowledge Base

> Help center and guides for Mercury 360 Products — the AI-powered ATS that helps teams hire faster and smarter.

## Docs

- [Access Your Account](https://help.mercury360.com/accounts/getting-started/access-your-account.md): Create your Mercury Accounts profile, verify your email, log in, and complete the initial organization setup to reach your dashboard.
- [Dashboard Overview](https://help.mercury360.com/accounts/getting-started/dashboard-overview.md): Tour the Mercury Accounts dashboard — your control panel for users, roles, organization, billing, and integrations across every Mercury product.
- [First-Time Account Setup](https://help.mercury360.com/accounts/getting-started/first-time-setup.md): Finish the required company and contact setup that appears after your first login so you can access every Mercury module.
- [Reset Password](https://help.mercury360.com/accounts/getting-started/reset-password.md): Request a password reset link, set a new password, and recover access to your Mercury Accounts profile when you can't log in.
- [Add Users](https://help.mercury360.com/accounts/user-management/add-users.md): Create user accounts, assign system and module roles, and send invitations to bring new teammates into your Mercury workspace.
- [Manage Users](https://help.mercury360.com/accounts/user-management/manage-users.md): Search, filter, suspend, and reset passwords for users already in your Mercury workspace — directly from the user list.
- [Dashboard Overview](https://help.mercury360.com/accounts/user-management/overview.md): View users, check access status, perform quick actions like suspending users or resetting passwords, and understand user status across your organization.
- [Add Candidates](https://help.mercury360.com/candidates/add-candidates.md): Add candidates manually, import a resume with AI, or upload resumes in bulk—choose the best method for speed, accuracy, and batch size.
- [Blacklist vs Disqualify Candidates | Choose the Right Restriction](https://help.mercury360.com/candidates/blacklist-disqualify.md): Understand the difference between disqualified, blacklisted, and inactive candidates — and apply the right restriction without breaking your pipeline.
- [Candidate Details | Review Profiles and Take Hiring Actions](https://help.mercury360.com/candidates/candidate-details.md): Review a candidate's profile, communication, evaluations, tasks, and notes — and take every available action from one place.
- [Manage Candidates | Search, Filter, and Organize Applicants](https://help.mercury360.com/candidates/manage-candidates.md): View, search, filter, and organize candidates from one place.
- [Manage Candidates in a Job | Move, Evaluate, and Communicate](https://help.mercury360.com/candidates/manage-in-job.md): Move, snooze, disqualify, evaluate, and communicate with candidates inside a specific job's pipeline.
- [Compose Email](https://help.mercury360.com/compose-email.md): Send stage-based emails to one or more candidates, linked to a job and their hiring stage.
- [Configuration](https://help.mercury360.com/configuration.md): Set up and control organization-wide settings, hiring workflows, templates, and integrations.
- [Dashboard Overview | Monitor Hiring Activity at a Glance](https://help.mercury360.com/dashboard/overview.md): Use the Mercury Recruit dashboard to monitor hiring status, team activity, candidate movement, and system performance from one place.
- [Email Inbox & Navigation](https://help.mercury360.com/email-inbox-and-navigation.md): View, search, filter, and manage hiring emails linked to candidates and jobs.
- [Email Integration](https://help.mercury360.com/email-integration.md): Connect your work email to send, receive, and manage candidate communication inside Mercury Recruit.
- [Email Overview](https://help.mercury360.com/email-overview.md): Learn how email works in Mercury Recruit and what you need to set up before using inbox and sending features.
- [Add Employees | Create Employee Records for HR Workflows](https://help.mercury360.com/employees/add-employee.md): Create an employee record from the People Directory, add personal and professional details, and choose whether to save as draft or publish.
- [View Employee Details | Review and Update Employee Records](https://help.mercury360.com/employees/employee-details.md): Review, update, and take action on a single employee record from the People Directory.
- [Manage Employees | Search, Filter, and Update Employee Records](https://help.mercury360.com/employees/manage-employees.md): Search, filter, review, and update active employee records from the People Directory.
- [Onboarding | Track New Joiners Before They Become Active](https://help.mercury360.com/employees/onboarding.md): Track employees in the joining phase, monitor onboarding progress, and identify delays before they become active employees.
- [Event Details & Actions](https://help.mercury360.com/event-details-and-actions.md): View full event information and manage a scheduled event, including editing or canceling (creator-only).
- [Manage Events](https://help.mercury360.com/events-overview.md): View, search, filter, and take action on scheduled events.
- [Account Setup for Mercury Recruit | Configure Your Workspace](https://help.mercury360.com/getting-started/account-setup.md): Complete your company profile, launch a branded career page, configure notifications, and secure your account with updated password and 2FA settings.
- [Compare Mercury Recruit Plans & Pricing | Growth vs Pro](https://help.mercury360.com/getting-started/billing/compare-plans.md): Compare Mercury Recruit's Growth, Professional, and Enterprise plans side by side — features, AI Actions, support, and pricing to find your best fit.
- [Mercury Recruit Free Trial — 15 Days, No Credit Card](https://help.mercury360.com/getting-started/billing/free-trial.md): Start a 15-day Mercury Recruit free trial with full Professional-level access — no credit card required. Learn what's included and how to convert to paid.
- [Upgrade, Downgrade, or Cancel Mercury Recruit Plan](https://help.mercury360.com/getting-started/billing/upgrade-downgrade.md): Learn how to upgrade or downgrade your Mercury Recruit plan, how proration works, what happens to your data and jobs, and how to cancel your subscription.
- [Mercury Recruit Quickstart Guide | Up and Running Fast](https://help.mercury360.com/getting-started/quickstart.md): Start your free trial, post your first job using AI assistance, invite a teammate, and review candidates — all in under 15 minutes.
- [Team Invites and Role-Based Permissions | Mercury Recruit](https://help.mercury360.com/getting-started/team-and-roles.md): Invite teammates, assign roles with precise permissions, organize hiring by department hierarchy, and revoke or change access at any time.
- [Integrations](https://help.mercury360.com/integrations.md): Connect Google or Microsoft to enable email and calendar sync for hiring workflows.
- [Integrations Hub | Connect and Manage External Tools](https://help.mercury360.com/integrations-hub.md): Connect and manage external tools used across your organization and recruitment workflows from a single hub.
- [HR Tool Integrations: Calendar & HRIS | Mercury Recruit](https://help.mercury360.com/integrations/hr-tools.md): Connect Mercury Recruit to your calendar, HRIS, email, assessment platforms, and payroll tools to automate your end-to-end hiring workflow.
- [Job Board Integrations & Career Pages | Mercury Recruit](https://help.mercury360.com/integrations/job-boards.md): Publish jobs to multiple boards in one click and host a branded career page — all managed from Mercury Recruit's Integrations settings.
- [Invoices & Billing History | View, Search, and Download Records](https://help.mercury360.com/invoices-billing-history.md)
- [Create a Job | Build and Publish Roles Faster](https://help.mercury360.com/jobs/create-job.md): Create jobs from scratch or with AI assistance, configure questionnaires and hiring pipelines, and publish to the right audience.
- [Job Actions | Update Jobs Without Opening the Full Page](https://help.mercury360.com/jobs/job-actions.md): Use job actions to edit, publish, share, duplicate, preview, close, follow, or pin jobs directly from the Jobs list.
- [Job Details & Pipeline | Track Candidates Through Each Stage](https://help.mercury360.com/jobs/job-details-pipeline.md): Review a job’s pipeline, track candidates by stage, switch between list and kanban views, and add candidates directly to the role.
- [Manage Jobs | Search, Filter, and Track Open Roles](https://help.mercury360.com/jobs/manage-jobs.md): Find, filter, follow, and manage jobs from the Jobs page, with list and kanban views for different hiring workflows.
- [Manage Notifications and Activity](https://help.mercury360.com/manage-notifications-and-activity.md): View, filter, and manage notifications (what needs attention) and activity (what already happened) across the system.
- [Manage Organization Details & Branding | Update Company Info and Brand Colors](https://help.mercury360.com/manage-organization-details-branding.md)
- [Manage Subscription Details | Track Usage and Billing Actions](https://help.mercury360.com/manage-subscription-details.md)
- [Notification Overview](https://help.mercury360.com/notification-overview.md): View real-time updates about jobs, candidates, events, communication, and system alerts.
- [Notification Settings](https://help.mercury360.com/notification-settings.md): Control which events trigger notifications and how you receive them (in-app, email, or push).
- [Organization Management Overview | Manage Company Details and Settings](https://help.mercury360.com/organization-management-overview.md)
- [Mercury Products Access | Switch Between Mercury Products](https://help.mercury360.com/products.md): Access and switch between Mercury products — Accounts, Recruit, and Jobs — from a single place without logging out.
- [Profile Menu & Account Settings | Manage Profile, Security, and Sessions](https://help.mercury360.com/profile-menu-account-settings.md)
- [Profile Overview](https://help.mercury360.com/profile-overview.md): View and understand your personal profile details used for identification and scheduling.
- [Report Issue](https://help.mercury360.com/report-issue.md): Report bugs or feature requests and track their status updates from support.
- [Candidate Reports](https://help.mercury360.com/reports/candidates.md): Find drop-off points in the hiring funnel, evaluate sourcing quality, and track conversion from application to hire.
- [Job Reports](https://help.mercury360.com/reports/jobs.md): Track job progress, spot delays, and compare hiring performance across departments.
- [Reports Overview](https://help.mercury360.com/reports/overview.md): Use reports to track hiring progress, spot bottlenecks, and compare performance across jobs, candidates, and recruiters.
- [Recruiter Reports](https://help.mercury360.com/reports/recruiter.md): Compare recruiter performance, identify ownership bottlenecks, and understand who is driving successful hires.
- [Role Details and Module Permissions | Review User Access Across Modules](https://help.mercury360.com/roles-and-permissions.md)
- [Roles & Permissions Overview | Understand Access Levels](https://help.mercury360.com/roles-and-permissions-overview.md)
- [Schedule Event](https://help.mercury360.com/schedule-event.md): Create and schedule a call or interview with a candidate, including attendees, timing, and location.
- [Subscription & Billing Overview | Review Plans, Usage, and Billing](https://help.mercury360.com/subscription-and-billing.md): Understand how subscription and billing works, where to view invoices, and how to manage plan changes.
- [Contact Mercury Recruit Support | Email, Phone & Web](https://help.mercury360.com/support/contact.md): Reach Mercury Recruit by email, phone, or web form. Find response times by plan, book a demo, or connect with sales — we're here to help you hire better.
- [Mercury Recruit FAQ | Frequently Asked Questions ATS](https://help.mercury360.com/support/faq.md): Answers to the most common questions about Mercury Recruit — AI screening accuracy, pricing, security, integrations, and more. Updated regularly.
- [Mercury Recruit Security & Compliance | Data Protection](https://help.mercury360.com/support/security-and-compliance.md): Learn how Mercury Recruit protects candidate data with GDPR compliance, role-based access, audit logs, secure storage, and enterprise privacy controls.
- [Switch Account & Disconnect](https://help.mercury360.com/switch-account-and-disconnect.md): Switch to a different connected email account or disconnect email integration entirely.
- [Sync Settings](https://help.mercury360.com/sync-settings.md): Control what emails are synced into the system to improve relevance and performance.
- [Talent Pool](https://help.mercury360.com/talent-pool.md): Group and reuse candidates for future hiring so you don’t have to source from scratch.
- [Update Profile and Password](https://help.mercury360.com/update-profile-and-password.md): Update your profile details (image, phone, time zone) and change your account password.