> ## Documentation Index
> Fetch the complete documentation index at: https://help.mercury360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Mercury Recruit Support | Email, Phone & Web

> Reach Mercury Recruit by email, phone, or web form. Find response times by plan, book a demo, or connect with sales — we're here to help you hire better.

Whether you have a technical question, need help with your account, or want to explore what Mercury Recruit can do for your organization, our team is ready to help. Use the channel that works best for you — and check your plan's response time commitment so you know what to expect.

<CardGroup cols={2}>
  <Card title="Email Support" icon="mail-question-mark" href="mailto:support@mercury360.com">
    [**support@mercury360.com**](mailto:support@mercury360.com)

    The primary channel for all support requests. Send us your question, issue, or request and our team will respond based on your plan's SLA.
  </Card>

  <Card title="Phone Support" icon="phone" href="tel:+18555510417">
    **+1 (855) 551-0417**

    Speak directly with our support team. Available during business hours for account holders on any plan.
  </Card>

  <Card title="Web Contact Form" icon="file-braces" href="https://mercury360.com/recruit/contact-us">
    **Contact Us Online**

    Submit a request through our online form for general inquiries, support tickets, or questions about your account.
  </Card>

  <Card title="LinkedIn" icon="linkedin" href="https://www.linkedin.com/showcase/mercuryrecruit/">
    **Mercury Recruit on LinkedIn**

    Follow us for product updates, hiring insights, and company news. Send us a message for general inquiries.
  </Card>
</CardGroup>

***

## Support Response Times by Plan

Mercury Recruit includes support on every plan. Your response time and service level depend on the plan you're on.

<CardGroup cols={2}>
  <Card title="Growth Plan" icon="signal-medium">
    **Email Support**

    Submit requests to [support@mercury360.com](mailto:support@mercury360.com) and receive a response within **24–48 hours** on business days.
  </Card>

  <Card title="Professional Plan" icon="bolt">
    **Priority Email Support**

    Your requests are prioritized in our queue. Expect a response within **12 hours** on business days.
  </Card>

  <Card title="Enterprise Plan" icon="building">
    **Priority Support + Dedicated Success Manager**

    In addition to priority support access, you have a named **Dedicated Success Manager** who handles onboarding, strategic guidance, and escalations on an ongoing basis.
  </Card>

  <Card title="Free Trial" icon="text-align-justify">
    **Email Support**

    Trial users have access to email support at [support@mercury360.com](mailto:support@mercury360.com) throughout the 15-day trial period.
  </Card>
</CardGroup>

<Tip>
  Enterprise customers: contact your Dedicated Success Manager directly for the fastest resolution on account-specific issues. Use the general support channels for billing or technical queries outside their scope.
</Tip>

***

## Talk to Sales

If you're evaluating Mercury Recruit for your organization, our sales team can walk you through pricing, plan comparisons, and enterprise features. No hard sell — just answers.

<CardGroup cols={2}>
  <Card title="Contact Sales" icon="handshake" href="https://mercury360.com/recruit/contact-us?forSales=true">
    Reach our sales team through the contact form to discuss plans, pricing, and what Mercury Recruit can do for your hiring operation.
  </Card>

  <Card title="Book a Demo" icon="calendar-check" href="https://mercury360.com/recruit/contact-us?demoRequest=true">
    Schedule a personalized demo with a Mercury Recruit specialist. See the platform live and ask questions specific to your use case.
  </Card>
</CardGroup>

***

## What to Include in a Support Request

To help us resolve your issue as quickly as possible, include the following details when you contact support:

* **Your account email address** — the one associated with your Mercury Recruit account.
* **A clear description of the issue** — what you were trying to do, what happened, and what you expected to happen.
* **Steps to reproduce** — if the issue is intermittent or workflow-specific, walk us through how to replicate it.
* **Screenshots or recordings** — attach visuals if they help illustrate the problem.
* **Urgency** — let us know if the issue is blocking active hiring so we can prioritize accordingly.

<Info>
  For data deletion or export requests (including GDPR data subject requests), email [support@mercury360.com](mailto:support@mercury360.com) with your account name, the type of request, and any relevant candidate identifiers. See the [Security & Compliance](/support/security-and-compliance) page for more details on data handling.
</Info>

***

## Before You Contact Us

Many questions are answered quickly in our self-service resources. Check these first to save time:

* [**Frequently Asked Questions**](/support/faq) — covers AI accuracy, billing, integrations, and more.
* [**Security & Compliance**](/support/security-and-compliance) — covers GDPR, permissions, audit logs, and data retention.

<Note>
  Mercury Recruit support is available in English. Our business hours are Monday through Friday. Response times are measured from the first business hour after your message is received.
</Note>