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Locked out? Resetting your password takes under two minutes. This guide covers when to reset, how to do it, and how to fix the common issues that trip people up.

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When to reset your password

Use password reset if:
  • You forgot your password.
  • You’re unable to log in despite being sure of your email.
  • Your password is not being accepted even though it looks correct.
If you’re still logged in on another device and just want to change your password as a security best practice, do it from your account settings instead — no reset email needed.

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Reset your password

1

Request a reset link

  1. Go to the login page.
  2. Click Forgot Password.
  3. Enter your registered email address.
  4. Click Verify.
A reset link will be sent to your email within a minute or two.
2

Open the reset email

Find the message from Mercury in your inbox and click Reset Password. The link opens a secure page where you can choose a new password.
3

Set a new password

  1. Enter a new password that meets Mercury’s strength criteria.
  2. Confirm the password by entering it again.
  3. Click Submit.
Your password updates immediately — you can log in right away.
Reset Pass 1
Reset Pass 2
Reset Pass 3

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Didn’t receive the reset email?

This is where most users get stuck. Almost every time, the cause is one of these:
Filters often catch transactional emails. Search for messages from mercury or noreply@mercury360.com.
The reset link only goes to your registered email. A typo or using a different email than the one on file is the single most common cause.
Email delivery can lag during peak times. Give it three to five minutes before requesting another link.

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After resetting

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Common mistakes to avoid

Watch out for these — they account for most failed resets:
  • Reusing your old password. Mercury blocks recently used passwords.
  • Mismatched confirmation. The two password fields must match exactly.
  • Typing errors. Use the show-password toggle to verify what you typed.

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Still can’t get in?

Contact Mercury Support

If repeated resets aren’t working, our support team can verify your identity and recover your account manually.
Last modified on June 19, 2026