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Email Support
support@mercury360.comThe primary channel for all support requests. Send us your question, issue, or request and our team will respond based on your plan’s SLA.
Phone Support
+1 (855) 551-0417Speak directly with our support team. Available during business hours for account holders on any plan.
Web Contact Form
Contact Us OnlineSubmit a request through our online form for general inquiries, support tickets, or questions about your account.
Mercury Recruit on LinkedInFollow us for product updates, hiring insights, and company news. Send us a message for general inquiries.
Support Response Times by Plan
Mercury Recruit includes support on every plan. Your response time and service level depend on the plan you’re on.Growth Plan
Email SupportSubmit requests to support@mercury360.com and receive a response within 24–48 hours on business days.
Professional Plan
Priority Email SupportYour requests are prioritized in our queue. Expect a response within 12 hours on business days.
Enterprise Plan
Priority Support + Dedicated Success ManagerIn addition to priority support access, you have a named Dedicated Success Manager who handles onboarding, strategic guidance, and escalations on an ongoing basis.
Free Trial
Email SupportTrial users have access to email support at support@mercury360.com throughout the 15-day trial period.
Talk to Sales
If you’re evaluating Mercury Recruit for your organization, our sales team can walk you through pricing, plan comparisons, and enterprise features. No hard sell — just answers.Contact Sales
Reach our sales team through the contact form to discuss plans, pricing, and what Mercury Recruit can do for your hiring operation.
Book a Demo
Schedule a personalized demo with a Mercury Recruit specialist. See the platform live and ask questions specific to your use case.
What to Include in a Support Request
To help us resolve your issue as quickly as possible, include the following details when you contact support:- Your account email address — the one associated with your Mercury Recruit account.
- A clear description of the issue — what you were trying to do, what happened, and what you expected to happen.
- Steps to reproduce — if the issue is intermittent or workflow-specific, walk us through how to replicate it.
- Screenshots or recordings — attach visuals if they help illustrate the problem.
- Urgency — let us know if the issue is blocking active hiring so we can prioritize accordingly.
For data deletion or export requests (including GDPR data subject requests), email support@mercury360.com with your account name, the type of request, and any relevant candidate identifiers. See the Security & Compliance page for more details on data handling.
Before You Contact Us
Many questions are answered quickly in our self-service resources. Check these first to save time:- Frequently Asked Questions — covers AI accuracy, billing, integrations, and more.
- Security & Compliance — covers GDPR, permissions, audit logs, and data retention.
Mercury Recruit support is available in English. Our business hours are Monday through Friday. Response times are measured from the first business hour after your message is received.