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Use Report Issue to submit problems or feature requests and monitor progress as support reviews and responds.

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What this helps you do

  • Raise issues with the system
  • Monitor progress of reported issues
  • Receive updates from support

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When to use this

Use this when you need to:
  • Report a bug or system issue
  • Request a feature
  • Track the status of a reported issue

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Open Report Issue

1
Go to your Profile.
2
Select Report Issue.
You’ll land on the issue list page.
Report Issue 1

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View reported issues

All submitted issues are listed here. Each issue shows:
  • Issue category
  • Status
  • Date created
Use this list to review what you’ve already reported and where each item stands.

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Status types

Issues can appear in one of the following states:
  • Open
  • In progress
  • Resolved
  • Unresolved
  • Dismissed
Use the status to understand whether support is actively working on the issue or has closed it with a resolution or response.

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Filter issues

Use filters to quickly find specific reports.
1
Click Filter.
2
Select one or more filters:
  • Issue category
  • Status
  • Date range (From / To)
3
Click Apply Filter.
Report Issue 2

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Create a new issue

1
Click Report Issue.
2
Fill in:
  • Issue category (required)
  • Description (required, minimum 10 characters)
  • File upload (optional, max 5 MB)
3
Click Save.
Include clear steps to reproduce, expected vs actual behavior, and screenshots when possible to speed up resolution.
Report Issue 3
Report Issue 4

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What happens after submission

After you submit:
  • The issue is created with Open status
  • Support reviews the issue
  • The status is updated as progress is made
  • Once resolved, the issue is closed with a response

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What to be careful about

  • Vague descriptions slow down resolution
  • Choosing the wrong category can delay handling
  • Missing details can lead to incomplete support responses
Be specific and include relevant context (what you were doing, where it happened, and what you expected to happen).
Last modified on June 19, 2026