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Use this page to change the connected email account used for hiring communication, or to disconnect email integration if you no longer want emails synced in the system.

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When to use this

Use this when:
  • You need to use a different email account
  • You connected the wrong account
  • You want to stop email sync
  • Hiring ownership has changed
Don’t change account setup unless you specifically need to. Switching or disconnecting affects hiring communication across the system.

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Switch email account

Use this when you want to replace the currently connected email account with a different one.
1
Go to Emails.
2
Click Switch.
3
Choose a provider: Google or Microsoft.
4
Sign in to the new account and allow access when prompted.
Switch Acc And Dis 1
Switch Acc And Dis 2

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What happens next

  • The new email account is connected
  • The previous account is replaced
  • All future outgoing emails use the new account
Switching accounts changes the mailbox used for all outgoing communication. Verify you’re connecting the correct company inbox before continuing.

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Disconnect email

Use this when you want to remove email integration and stop syncing.
1
Go to Settings.
2
Find the connected email account.
3
Click Disconnect.
4
Confirm the action.
Switch Acc And Dis 3

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What happens next

  • Email sync stops immediately
  • Inbox and sending features stop working
  • Previously synced emails remain visible, but won’t update
Disconnecting stops all email activity inside the system until an account is connected again.

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What to watch for

  • Disconnecting stops all email activity in the system
  • Switching to the wrong account can break candidate communication
  • Using a personal email reduces team visibility and shared context
This impacts all hiring communication. Always verify you’re using the correct company mailbox.

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What this is not for

Do not use Switch/Disconnect for:
  • Temporary email issues
  • Missing emails (use Sync instead)
  • Using multiple email accounts at the same time
This is only for changing or removing the connected account.
Last modified on June 19, 2026